Technical help
Application support
Start with the Windows and macOS installation guide. Use this address for account setup, synchronization, calculations, imports, exports, and error messages.
support@categoryinsights.dkProduct support
Help with setup, data, and reporting.
Describe what you expected, what happened, and which data source you used. Including the application version and Diagnostics message usually makes the answer much faster.
Prepare support emailActivation
License support
Send the registered email and Computer ID shown under Help > License. Never send passwords, OAuth secrets, or private signing keys.
licenses@categoryinsights.dkBefore sending
Include the details that identify the problem.
- Application version and Windows version.
- Selected data source and account type.
- Date range and whether calendar, received mail, or sent mail was included.
- The exact status or error message from Diagnostics.
- Whether the same action works with a shorter period.
Protect your account: do not email mailbox passwords, client secrets, OAuth tokens, license private keys, or unmasked personal mail content.